28 Apr Learn Why Chatbots are the Future of Web Development
The people are gradually shifting towards an automated world. Digitization has laid an influence and impacted almost every traditional technique. The main reason behind this migration is the constant urge to live a more convenient and comfortable life than ever before. This could not fail t catch the eyes of web developers. As a result of this, the Chatbots came into existence. People can now have a one-to-one conversation with the chatbot and satiate their need to find a solution.
A chatbot is the shorter name for ‘Chatterbox’ which has the same use-case as its name suggests. A chatbot is a box wherein users can come and chat with a virtual person – a computer program at the end about anything using texts or voice commands. It is one of the most widely used features of Artificial Intelligence that has taken over the world lately.
Why are chatbots so important to web developers?
We are living in a world that is now driven by technology more than anything else. No one has a monopoly in any given field. There is healthy competition in every sector. People keep on coming out with something new to stand out and make their presence felt. There are millions of apps available for use and most of them have chatbots integrated into them. As such a variety of apps is available, a user would have to scrutinize the apps properly before they use them full-fledge. So, the web developers also felt the need to keep up to the date with the apps and integrate chatbots right on the website. The main reason is to provide a better user experience and do better in the competition. And we have now come to a stage where most of the websites already have chatbots. So, if you don’t have it on yours, you will be left behind and you don’t want that to happen. People want some kind of interaction with the apps and websites they engage in using. Chatbots can be the best way to achieve this.
Let us look at some points that will convince you into believing that chatbots are the future of web development; that they are going to be with us on the web for a very long time.
Browsing and navigation to be replaced with conversations
Finding something on a website with hundreds of pages is a mammoth task. Also, not all websites have similar structures. That makes it difficult for laypersons to navigate and find they’re desired on the website. So, it is the best option to use a chatbot on the website for enhanced browsing and navigation. Everything can be replaced with a bot that will help the users with their issues through conversation. This will give the users an experience like they are talking with a salesperson. This is the best choice for eCommerce websites. Customers will feel like they are shopping physically and not online. The bot will act as a guide for their shopping to reach the desired products. Moreover, they will get a personalized feeling by talking with the bot and thus, will be able to relate to the website. A healthy relationship with the customers will ensure that they visit your website regularly and loyally.
Cost-effectiveness for companies
The size of the company decides the number of employees it needs to hire. Now, the larger the company, the more will be its customers. The larger the number of customers more will be the required number of people dedicated to customer service. So, having chatbots eliminates the necessity to have many people just for customer service. Only the cases that require human intervention will be handled by an employee. The rest will all be done by the chatbot. Now, the chatbot is a one-time investment; only while developing it. On the other hand, the employees need to be paid the salaries every month. So, chatbots are very cost-effective for companies.
Time-saving for the users
Earlier, when there was no concept of chatbots, people had to wait for hours, sometimes even days, until someone was assigned to solve their queries. So, their work would stick at that point until the doubt is resolved. Hence, it wasted a lot of time. Now, as the chatbots provide instantaneous service, this is not the case. So, the doubts can be resolved fully in most of the cases at the moment and the work can be resumed. This saves a lot of time and resources for the users. Only the cases which are crucial and require a human opinion in the matter are handled by humans.
Assistant like experience for users
Everyone likes to have an assistant. People like to shoulder their responsibilities to someone else. Well, using chatbots, this can be satiated very nicely. As the chatbot can assist the user in almost any kind of queries that fall in correspondence with the services provides by the website, they make the users feel like they have an assistant. The chatbot would work as per your convenience. The user can at least throw any kind of question and the bot will have to answer it, not necessarily what the user would expect in every case. There is no fear of hurting its sentiments as robots do not have feelings. So, one can talk in a tone that matches their mood. In a way, one gets the perfect assistant without having to pay. So, they would love it.
In a Nutshell
As we have seen, there are a lot of benefits of chatbots starting from cost-effectiveness for the web developers to the enhanced experiences for its users. People tend to need some form of communication with the website and chatbots can do the best justice to this urge. There has been a constant growth in the graph of acceptance of chatbots by users and a steep change in this cannot be foreseen. The time will not be very far when the chatbots would dominate in the market of websites and web-apps. There is no doubt in stating that chatbots are the present as well as the future of web development.